I am in a FOUL MOOD. We just came home to a message on our machine that the range is NOT being delivered tomorrow morning from 8-10am when it was promised but from 3:45-5:45pm – when we’ll be at a holiday symphony performance. This means we will most likely not be able to cook for Gran Bett (which we have been planning for 3 months to do) and will have to wait until Sunday – or later – to have this damn stove installed. I am SO MAD. I’ve been so patient and nice to everyone and this is just getting ridiculous. Apparently “the machine” scheduled our delivery based on zip code and “the machine” does not have the capability to reschedule anything. UGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGG.
(I realize it’s not that big of a deal to not have a stove for one more day in the grand scheme of things, but I am so frustrated with this company’s delivery procedures. Sears is moving down and down on my list of nice companies. I hope their PR folks read this 👿 )
In other news, I cleaned my whole house this afternoon and sat down to read my book for 30 minutes while enjoying a mug of hot chocolate (made with 1% milk and Nesquik) around 4:30pm next to a Christmas candle and my space heater before I had to leave again to take my car to the shop.
The husband picked me up at the car place and we joined Gran Bett at Karen’s for a delicious dinner –
I had a little vino before dinner –
And a cracker with brie because I was hungry –
Karen cooked this vegan loaf that she LOVES from EarthFare. It comes pre-made and is a base of wheat gluten coated in puff pastry and stuffed with a sausage-like mixture of hazelnuts and spices. You just bake it for 45 minutes or so until it browns on the outside (no recipe b/c it was pre-made).
I ate 1.25 slices –
We also had collard greens with bacon, dates and blue cheese! My fav –
And some brown rice on the side – (I had wine pour #2 with dinner)
More wine – I probably had a full 6 oz glass in 3 aloquots
Karen caught us!!! 😳
I also had a few bites of Gran Bett’s yummy banana bread straight from the loaf.
The husband is very nice and is helping me with my deep breaths so I must go and rest now.
hk says
baaa humbugg! lovely dinner, cute pic 🙂
Jen says
awwww . . .
matt and kath sitting in a tree K-I-S-S-I-N-G first comes love then comes . . .
oh wait u guys are already married 😉
Lisa says
I’m so sorry about Sears! Even though I work in small appliances (and I’m in Ohio), I still feel bad that they’re putting you through the wringer.
If it’s any help, I’ve had my own troubles with “the machines,” and I consider myself pretty smart.
thepinkpeppercorn says
hehe. What a day! Hopefully, the stove will arrive sooooooooooon. Oy, nothing frustrates people more than changing delivery times…
Shelby says
BOOO!!! I’m sorry hun, I hope everything gets worked out soon!!!
I love the vegan loaf =)
Oh She Glows says
Kath vent all you want- NO ONE likes being delayed like that! How utterly frustrating. Ugh…Sears better get their act together!
I’m sorry you won’t be able to cook as planned, that is really disappointing. I know how much I love to entertain so to not have the means to do so would be a bit maddening.
I hope you manage to relax and take your mind off of it! 🙂
Angela
www.ohsheglows.com
Katrina says
Bummer! Sorry! I’m sure all will be well, but that stinks. You should write Sears a letter, so at least they hear about this kind of thing and that is happens a lot!
Chin up.
Nellie says
SO sorry about the Sears problems. Let’s hope they are new media-savvy and pay attention to consumer’s blogs.
All of Karen’s cooking looks amazing. Glad you at least had a great meal to enjoy with your family tonight. 🙂
Marisa says
Kath, I would be soooo mad, too! No need to apologize! Sears seems to be really bad with delivers and service calls. My parents had an all out battle with them not to long ago with respect to their “brand new” huge flatscreen TV that wasn’t working properly. They shared your same frustration. My Dad actually found a website called SEARS SUCKS, where people lodge their complaints about SEARS!!! I’ll keep my fingers crossed for you that it all works out for you!
That vegan loaf looks very interesting and the collards look delicious!
Tina O. says
How horrible! I’m sorry for you.
You know, it may not be cool to drive a mini-van, but we have bought 4 couches, a new stove, dishwasher, and countless home items and taken them home immediately.
I was tempted to move our new fridge, but I realized getting it down the basement steps might be a hassle, so we got delivery. We did, however, move the stove downstairs ourselves without a problem.
I love my mini-van SO much, when it dies, I will be getting the same one.
Sharon says
Wow, delicious eats! Hope everything works out!
kristie in seattle says
wow, that sucks! ok, so maybe try to flip this situation to your advantage….something raw? guacamole and margarita fiesta at home! romantic restaurant meal out? don’t let this crap mess up your weekend! 🙂
Halie says
I am so sorry! No need to apologize for being frustrated! What a horrible ordeal! I’m sure it will almost feel like it was all worth it once you start cooking on that new stove, making the best oats you’ve had all year! You and the Husband are gonna make so many awesome meals, I just know it!
Can I just say: “VEGAN LOAF!?!?!” Yum, yum, yum! Ooo-hoo-hoo-hoo…I can only imagine how delicious it is. Yummers!
Jen says
Sears absolutely sucks when it comes to deliveries and customer service. We had a barbecue delivered from them a few years back – it was supposed to arrive by 6 p.m. but didn’t show up until after 11 p.m. Our neighbours were not at all impressed with the big diesel chugging engine puffing away in our driveway that late at night! We ended up having to return the stupid bbq because it didn’t register the temperature properly. I’ve had issues with their service department for our washer and dryer, too….suffice to say, we will never order another large appliance from them again. I hope your stove shows up on time and in perfect condition, and that you never have to call them for a service issue at all!
Ali says
Hang in there Kath!! I know how hard it is to have the routine all messed up! Have another glass of wine! Does your oven still work?
Marissa says
Aw! You guys are super cute 🙂
Biz319 says
All is well. You had wine to drink, food to eat, so it’s all good!
Maggie says
That stinks 🙁 One time “the machine” couldn’t schedule our power to come back on for a week but I got mad enough that they were able to change it… I don’t usually like to get upset with the call center people though – I was a call person for a summer during college and it was rough! I’m glad you were nice 🙂
anon says
I may be buzzed off booze currently, but your hubby looks a little thin to me. Sorry. He looked so hot in your wedding pics. Again, sorry, drinking… 🙂
Esmeralda says
Your delivery (or non-delivery) dilemma would drive me cuckoo nuts! I hate taking time off from work to wait on a delivery that is a no-show. I just have to remind myself that the delivery person is usually not the problem. I’m sure delivery people get a lot of flack from irate customers.
Have you considered writing a letter to Sears’ customer service department? I usually call the customer service department and voice my complaints but my father suggested that I follow-up with a letter. He learned the benefit of this when he had problems with a purchase/delivery of a refrigerator (not Sears – I think a locally owned business). He was pleasantly surprised when he received a letter in the mail with the company’s apology and and a check for $50. My father didn’t demand any type of compensation but he was impressed that the company acknowledged faults in their customer service and that they offered some sort of refund.
Good luck!
kwaze says
I am NOT a fan of Sears either. After three weeks of no dishwasher this summer, we gave in and just bought another one. They were very difficult to work with interms of scheduling s repairmen. I will NEVER buy an appliance from them agan! So, I feel your pain!!!! Oh well, at least it looks like you had a fun night anyway:)
Alison says
The pic of you guys on your end table is SO sweet…. and I love that the reflection of the candle is right in between your faces, like a real *spark* between you! <3
Anne P says
man how annoying!!! hope they finally come through ASAP! hang in there 🙂 that stuff frustrates the crap out of me, too.
Heather McD (heather eats almond butter) says
Hot chocolate and space heaters always makes things better 🙂 Love the collard greens – bacon, dates, and bleu cheese. Great combo!
Kath says
Thanks to all for your support!
kristie in seattle,
We would totally change the menu except that Karen bought a beef tenderloin about a month ago to serve at this occasion. I think she’d rather us relocate to her place than not serve it to Gran Bett!
Allison,
Love the spark of love! Maybe it’s a lightening bolt?
Ali ,
The oven does work, but there’s fluffy insulation-like stuff exposed on the stove-top and I’m afraid to turn the oven on in fear it bursts into flames.
anon ,
I realize it’s the wine talking, but I don’t think that’s really an appropriate comment.
Kath
Amanda says
The vegan loaf from EarthFare looks delicious! I was jealous of your no stove last night…I went to my parents for dinner and they had no heat! The repairman was working when I arrived. It was 50 in the house (17 outside), so we wore our winter jackets and scarves as we ate dinner. BRR! The warmth from the food cooked in the oven only helped so much. By the time we finished eating, the furnace was working again. I hope today brings you better mood. Happy Saturday!
Erin says
That is so annoying! I’m so sorry. 🙁
The good news is that you and your husband are extremely cute!
coco says
everything look delicious!
Really sorry to hear that you won’t be receiving the stove tomorrow yet…. I can imagining how frustrated you’re.
Hope this is the final delivery issue and you’ll get it soon.
VeggieGirl says
Sears is awful – you should sue!!
Hope your Saturday is MUCH better!!
Andrea (Off Her Cork) says
🙁 awww that stinks! Yeah, I’ve heard some very not nice things about Sears as of late, like the company is going down the tubes. I understand that frustration, hopefully it will arrive soon!
sarah says
totally frustrating! but at least it looks like you had a great time last night! i love the sneaky kiss 🙂 you two are THE cutest.
worst comes to worst, you could go out for dinner, right? definitely don’t use the stove — i don’t know what could happen!
sirenjess says
Kath, you went to San Francisco last summer. If you don’t mind me asking where did you stay? I’m planning on going this summer to run the marathon. Any advice would help.
katie s says
That stinks, Kath! I’m sorry!!!! I would be so frustrated too! I’m glad the husband is there to get you to take some deep breaths 😉 Feel better!!
musicfan says
my gray kitten is on my lap as I type. she is raising her paw toward the vegan loaf! Vegan kitty.
Kath says
sirenjess ,
We stayed at the Westin St. Francis, which was the BlogHer official hotel and had a group discount. It was pricey for non-room block rooms, but VERY VERY nice and the perfect location so I would recommend it.
Oh, and when the husband and I were there for our honeymoon we stayed at the JW Marriot and that was less expensive (due to construction at the time) and also very, very nice.
Kath
melissa sue says
if i can’t fit it in my car, then i don’t buy it from sears. too many people in my life have had problems with their delivery and repair people in the past.
i would call customer and demand, very politely, to speak to a manager, then explain the situation. they probably will apologize and do nothing. that’s when you should get mad. you can even tell him you want your money back. this should scare them, and they should offer to knock some of the price or the delivery fee off your bill.
i’d also write a very strongly worded letter to both the manager of the store where you purchased the oven as well as the regional sears manager and let them know that you are thoroughly disappointed in their service and will not be buying any items in Sears again.
the tough part is, then you have to stick to it.
honestly, the fact that you can’t cook your food is a BIG DEAL. what if you didn’t have a microwave?? what if your grill didn’t have a side burner?? it’s not okay for them to treat you as if you don’t matter, and you should let them know.
Kath says
melissa sue,
Done and done for the first part. They did waive the delivery fee at my insistence, so that was nice. And they have been very nice. But you’re right that I should write letters. Good thing I have Xmas break coming up – perhaps I will write them then. I’m not sure who to send it to though because I’ve already spoken to the store manager many times and am not sure how to get the higher ups.
K
Christina says
Ugh, delivery problems.
Dinner looked great!
melissa sue says
Did some quick research.
Their home base is Sears National Customer Relations, 3333 Beverly Road, Hoffman Estates, IL 60179.
I also found something really interesting about a member of their Board. Apparently if you call him and explain your situation, he just makes the problem disappear! It might be worth a try. You call 847-286-2500, ask for Mr.(Ed) Lampert’s office and tell the assistant that you want to file an “Executive Complaint.”
Apparently, calling their public relations office works, too: 847-286-8371.
I hope this helps you and you get your darned stove!!!
Christy says
So sorry to hear about Sears. Hope you get your stove soon!
I have to say that the collard greens, with bacon, dates and blue cheese sounds amazing!! Can you please send me the recipe? YUM!
And BTW your hubby is a sweetheart for bringing you flowers. My hubby is the same way, always willing to try and cheer me up. 🙂
sirenjess says
Thanks. Funny because we were looking at the Westin St. Francis. My sister stayed there and said the same about it. I think we might stay there.
Kath says
melissa sue,
Thanks so much for doing that research for me!! I’ve saved it and will plan a letter writing sessions for as soon as my exams are over.
Christy,
There’s really no recipe – more of a mix.
1) Brown bacon (slice # depending on number served)
2) Remove bacon from pan and add a huge bunch of chopped collards. Stand back from hot grease!
3) Add some water after a while to help steam.
4) Add 5-6 chopped dates.
5) Plate, crumble with cooked bacon, crumble with blue cheese. Eat!
Sirenjess,
I highly recommend it!
Kath